FAQ
Q. What are the Box Office hours?
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A. Off-Season hours are M-F 10-4.
Season hours are Monday-Saturday
10-5 & during games.
Q. Is there ADA Seating?
A. Yes, we have handicap seating located by both the home & away dugouts.
Q. Where can I pick up my tickets I purchased over the phone?
A. Tickets can be picked up at the Will-Call window of the ticket office.
Q. Where can I purchase fan gear?
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A. Gear can be purchased under the SHOP tab or can be purchased in the Gift Shop at Phil Welch.
Q. Can I bring food or drinks into the stadium?
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A. You may bring in a sealed bottle of water, coolers are prohibited.
Q. Will players sign autographs?
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A. Of course! Players are always willing to sign autographs after the game outside of the home dugout.
Q. How do I schedule a mascot appearance from Rally?
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A. Check out the Mascot Appearance tab under the Community section.
Q. What happens if my car is hit by a foul ball?
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A. The Mustangs are not responsible for any damages by foul balls.
Q. What happens for a rainout game?
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A. Keep your ticket stub. All rained out game tickets are good for any future Mustangs game.
Q. Are animals allowed into Phil Welch Stadium?
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A. Only service animals, with documentation, are allowed in.
Q. Where is Phil Welch Stadium located?
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A. 2600 SW Parkway, St. Joseph MO 64503
Q. When do gates open for games?
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A. Gates will open 1.5 hours before the first pitch unless otherwise stated.
Q. What date are my tickets good for?
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A. Tickets are good for the date they are stamped. If no date is stamped, they can be used for any game
Q. Do you have seatbacks for guests to use?
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A. Yes, we have seatback rentals available at our entrance.
Q. If I have an undated ticket, can I use it for any game?
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A. Yes, tickets with no date on them are good for any Mustangs game!
Q. What age needs to purchase a ticket?
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A. All kids 3 years old and under get in for free!
Q. How much do tickets cost?
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A. Our ticket prices are listed under our Single Game Tickets Tab!
Q. Where can I purchase tickets?
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A. Tickets may be purchased at the Stadium or over the phone by calling 816.279.7856!